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Return procedure: Important Details and Exclusions Refund or exchange option If your product is new, then you may choose an exchange or a refund for the product returned. Refund method Refunds are issued to the same form of payment used on your original transaction. Non-refundable exclusions include select products such as those noted as non-refundable in the product description, pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products (eg. vehicle alternators). Products must be new and show no signs of use or installation or Treasure point will refuse the return. In the event that you return a non-new item and do not accept the refusal of the return, we will charge a restocking fee. Examples of conditions that will lead to refused returns or a restocking fee include: Any sign of use - including installation, scratches, or other signs of use such as physical marking, screw holes, or similar. Tags, stickers and other manufacturer labels removed or tampered. Missing parts or the original product packaging is damaged or tampered. A different serial number than the one Treasure point shipped. Physical damage from drops, liquid, mishandling or similar. Product(s) returned that were damaged due to improper packaging. Mounted or used subwoofer enclosures and speaker boxes. Blown, punctured or fried speakers, subwoofers and amplifiers How to return your product: